Masterclass – Hotel Front Office Training

What you'll learn
Front Office Department Essentials
Stages of Reservation Process
Check-in
Check-out
Complaint Handling
Communication skills
Hospitality Luxury Standards
Career Tips
Requirements
From beginners to managers
Description
I am Antonio Cannavò, Front Office Manager at Villa Sant'Andrea, a Belmond Hotel.In this Masterclass I give you my perspective as a Manager of a 5 Star Luxury Hotel, teach you the hospitality and front office fundamentals, give you a clear vision on how to improve your skills, your career and your workplace.We will cover techniques can help you turn problems into opportunities and take a look at some of the best guest experience skills you should possess to surprise and delight your guests.As hospitality professional you need to be able to effectively communicate with guests from all over the world, understand their needs, and provide them with the information and assistance they require. We'll discuss on how you'll benefit from having great communication skills as a hospitality professional, and how to develop your broader hospitality skill set.This course is designed for anybody who wants to learn about luxury hospitality, make the difference with people or strategic thinking. It's applicable for young professionals, young managers, but it also applies to senior managers.Hospitality is changing in such profound ways. If you are not going to remain a lifelong learner, it's going to be very hard to keep up.After taking this class, I hope you emerge a better leader, a better person, a better thinker, a better listener, a better analyzer of problems.
Overview
Section 1: Introduction
Lecture 1 Introduction
Section 2: Meet the Instructor
Lecture 2 Meet the Instructor
Section 3: Redefining Luxury in the Hotel Industry
Lecture 3 Redefining Luxury in the Hotel Industry
Section 4: Front Office Department
Lecture 4 Front Office Department
Section 5: Front Office Organisation Chart
Lecture 5 Front Office Organisation Chart
Section 6: Stages of Reservation Process + RolePlay
Lecture 6 Stages of Reservation Process
Section 7: Check-in, Guest Rooming & Orientation
Lecture 7 Check-in
Section 8: Complaint
Lecture 8 Complaint
Section 9: How to be a great receptionist
Lecture 9 How to be a great receptionist
Section 10: The Importance of Customer Service
Lecture 10 The Importance of Customer Service
Section 11: Check-out
Lecture 11 Check-out
Section 12: Leadership in the hospitality industry
Lecture 12 Leadership in the hospitality industry
Section 13: The role of communication
Lecture 13 The role of communication
Section 14: Time Management Tips
Lecture 14 Time Management Tips
Section 15: What is your management style?
Lecture 15 What is your management style?
Section 16: How to achieve operational excellence in Rooms Division
Lecture 16 How to achieve operational excellence in Rooms Division
Section 17: Tips for a Successful Interview
Lecture 17 Tips for a Successful Interview
Hotel Front Office Team
Homepage

https://www.udemy.com/course/masterclass-hotel-front-office-training/