What you'll learn

Understand and execute the key roles and responsibilities of an account manager
Navigate difficult situations, negotiate successfully, and close deals efficiently
Learn some tools and processes for executing a successful Key Account Strategy
Learn how to create compelling Value Propositions
Communicate effectively and manage client expectations
Build compelling value propositions tailored to client needs

Requirements

No prior experience needed, you will be taken through the entire process from start to completion

Description

Did you know that effective account management can lead to a 25% increase in customer retention and a significant boost in revenue for businesses? In today's competitive market, mastering the art of account management is crucial for success.Welcome to ACCOUNT MANAGEMENT 101 - BECOME A SUCCESSFUL KEY ACCOUNT MANAGER, a comprehensive online course designed for both beginners and new key account managers. This course will equip you with the essential skills and strategies needed to foster strong client relationships and deliver consistent value, ensuring that you stand out in account management.Now is the time to invest in your career. By enrolling in this course, you'll not only gain valuable skills but also join a community of like-minded professionals dedicated to excellence in account management. You'll have access to exclusive content, engaging discussions, and ongoing support that will enhance your learning experience.Don't let this opportunity pass you by! As the demand for skilled account managers continues to rise, those equipped with the right knowledge will lead the way.By the end of the course, you will be able to:- Develop effective communication strategies tailored to client needs.- Build and expand partnerships that enhance client satisfaction.- Better understand your customers to ensure a great relationship- Confidently manage clients in all situations- Create impactful proposals and negotiate deals that benefit both you and your clients.- Implement best practices in account management to ensure long-term success.Ready to elevate your account management skills and unlock your potential? ENROLL NOW in ACCOUNT MANAGEMENT 101 - BECOME A SUCCESSFUL KEY ACCOUNT MANAGER and start your journey toward delivering exceptional client value today! Your clients are counting on you—let's make it happen!

Overview

Section 1: Introduction to Account Management
Lecture 1 What to Expect from This Course
Lecture 2 Role and Key Skills of an Account Manager
Lecture 3 Things to Avoid as an Account Manager
Lecture 4 The Impact of Effective Account Management
Section 2: Building Compelling Value Propositions
Lecture 5 Understanding Client Needs
Lecture 6 Crafting a Winning Value Proposition
Lecture 7 Aligning Solutions to Client Objectives
Section 3: Building and Expanding Client Partnerships
Lecture 8 Building Trust and Credibility with Clients
Lecture 9 Strategies for Expanding Client Relationships
Lecture 10 Client Retention Strategies
Section 4: Managing Client Expectations
Lecture 11 The Importance of Active Listening
Lecture 12 Setting Realistic and Achievable Expectations
Section 5: Navigating Difficult Situations
Lecture 13 Communicating in Difficult Situations
Lecture 14 Identifying Red Flags Early
Lecture 15 Maintaining Professionalism Under Pressure
Section 6: Proposal Negotiation and Deal Closing
Lecture 16 Crafting a Winning Proposal
Lecture 17 Negotiation Techniques for Account Managers
Lecture 18 Crafty Email Tips for Deals
Anyone interested in account management,Anyone who has clients that they need to manage effectively,Anyone pursuing a career in account management,Key Account Managers wanting to sharpen their client management skills,Anyone who wants tip and tricks to help improve their client handling

Homepage:

https://www.udemy.com/course/account-management-101-be-a-successful-key-account-manager/