What you'll learn

Learn how to communicate effectively and empathetically to resolve customer issues professionally.
Develop critical thinking skills to solve problems and make informed decisions quickly.
Enhance teamwork abilities to collaborate successfully with colleagues and achieve common goals.
Build a customer-focused approach to ensure satisfaction and handle challenges confidently.

Requirements

Learners should have basic communication skills, problem-solving abilities

Description

Customer service administrators play a crucial role in assisting and supporting customers across various industries. Their responsibilities include processing orders, addressing inquiries or complaints, and recommending alternatives for out-of-stock or unsuitable products. This role is ideal for individuals passionate about delivering excellent customer service, thriving in team environments, and possessing strong written and verbal communication skills to ensure success.To excel as a customer service administrator, one must have a customer-focused mindset and exceptional communication abilities. Proactiveness, initiative, and comfort in handling phone interactions are also essential. Most employers require a high school diploma and proficiency in the following areas:Customer service: Maintaining professionalism and friendliness while communicating with customers is key.Teamwork: Collaborating with colleagues to achieve shared goals is vital.Communication skills: Clear and effective communication ensures a positive customer experience.Critical thinking skills: Problem-solving and decision-making abilities are crucial for handling complaints, questions, and unexpected situations.A career as a customer support administrator is highly rewarding, offering the chance to develop exceptional communication and problem-solving skills while making a meaningful impact by assisting customers and supporting business success. This role also serves as a gateway to exciting career opportunities in management, sales, training, and other customer-centric positions across diverse industries.Let's get started!

Overview

Section 1: Introduction
Lecture 1 Introduction
Lecture 2 The Right Attitude Starts with You
Lecture 3 Stress Management - Internal Stressors
Lecture 4 Stress Management - External Stressors
Lecture 5 Transactional Analysis
Lecture 6 Why Are Some Customers Difficult
Lecture 7 Dealing with The Customer Over The Phone
Lecture 8 Dealing with The Customer In Person
Lecture 9 Sensitivity in Dealing with Customers
Lecture 10 Scenarios of Dealing with a Difficult Customer
Lecture 11 Following Up with a Customer
Lecture 12 In Conclusion
This course is ideal for individuals looking to start a career in customer service.,The course is for anyone passionate about providing exceptional customer experiences.,It's designed for learners seeking to enhance their ability to handle inquiries, complaints, and customer interactions confidently.

Homepage:

https://www.udemy.com/course/become-a-customer-support-and-admin-assistant/